Privacy Policy

1. Who Uses Our Platform

• Our platform is intended for use by parents and their children preparing for the 11 Plus exam.
• Parents create and manage accounts, book exams, and view their child’s performance reports.
• Children use the platform under parental supervision to take mock exams and practice tests.
• Children under the age of 13 should not register independently.

2. What Information We Collect

• Parent’s name and email address.
• Child’s name and gender.
• Emergency contact details.
• Optional: Child’s medical conditions (for in-person exams).
• Child’s test performance data (e.g., answers, scores, topics attempted).

3. How We Use Your Information

• Deliver in-person and online mock exams and practice tests.
• Provide detailed performance analytics and reports.
• Send exam booking confirmations and essential notifications.
• Ensure child safety and care during in-person exams (if medical information is provided).
• We do not use your data for unsolicited marketing or advertising.

4. Third-Party Services

• Stripe – to process secure online payments.
• Amazon Web Services (AWS) – to host and store data securely.
• We do not store any payment details. All transactions are processed securely through Stripe.

5. Data Storage and Security

All data is securely stored on AWS servers located in the UK. We implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

6. Your Rights

• Access the personal data we hold about you.
• Request correction or deletion of your information.
• Withdraw consent where applicable.
• To exercise these rights, please contact us at support@11plusatease.co.uk.

7. Child Data and Parental Responsibility

• Children use the platform under the supervision of a registered parent account.
• Children under the age of 13 should not register independently.
• We do not collect any personal data directly from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the revised version will be posted on this page with a new effective date. We encourage you to review the policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@11plusatease.co.uk.